All Features
Work Order Management

Every Job, Tracked From Start to Finish

Create, assign, track, and close out work orders with before/after photos, time tracking, and supervisor approval.

Work Orders

HVAC Service — Building A

Downtown 2h ago
In Progress

HVAC Filter Replace

Downtown 2h ago
Assigned

Emergency — Water Leak

Downtown 2h ago
New

Electrical Repair Floor 3

Downtown 2h ago
Completed
01

Create & Assign in Seconds

Create work orders with title, description, service type, priority, and due date. Assign to employees, supervisors, or external vendors. Status automatically updates to "Assigned" when someone is assigned.

  • 8 service types: cleaning, maintenance, repair, emergency, etc.
  • 4 priority levels with color-coded borders
  • Assign to employee, supervisor, AND/OR vendor simultaneously
  • Clients can request services directly from their portal
New Work Order

Title

HVAC Preventive Maintenance — Suite 200

Service Type

Maintenance

Priority

High

Site

Downtown Office

Due Date

Apr 14, 2026

Assign To

Maria V. James T.
Create Work Order
02

Before, During & After Photos

Document the entire job visually. Upload photos categorized as Before, During, or After. The gallery organizes them automatically with color-coded labels. Build a portfolio of your work.

  • Upload photos directly from the work order detail page
  • Three categories: Before (orange), During (blue), After (green)
  • Photos stored securely in cloud storage
  • Gallery visible to supervisors and clients
Photo Documentation6 photos
Before
During
After
03

Time Tracking Per Work Order

Set estimated hours when creating the work order. When marking as complete, record actual hours worked. The system shows the variance — under budget in green, over in red.

  • Estimated hours set at creation
  • Actual hours entered at completion
  • Variance display: "2.5h under" or "1h over"
  • Data feeds into KPI dashboard for profitability analysis
Time Tracking — HVAC Service

Estimated

4.0h

Actual

3.5h

0.5h under budget

0h3.5h actual4.0h est.
Floor Strip & Wax
6.0h est7.5h
Electrical Repair
2.0h est1.5h
04

Closeout Workflow & Supervisor Review

When work is complete, the assignee submits closeout notes. Supervisors review and approve, reject, or request revision. Only approved closeouts move to "Closed" status.

  • Closeout notes required to complete
  • Supervisor review: Approve / Reject / Needs Revision
  • Full activity timeline showing every status change
  • SLA tracking with overdue alerts
Closeout ReviewPending Review

Closeout Notes

All tasks completed per scope. Equipment tested and operational. Before/after photos uploaded. Client notified of completion.

Activity Timeline

Submitted for reviewApr 12, 3:45 PM
In ProgressApr 12, 8:00 AM
AssignedApr 11, 5:00 PM
Approve
Reject
Revise

Why Teams Love This

📋

Full Lifecycle

From creation to closeout — every step tracked with timestamps and users.

📸

Visual Documentation

Before/during/after photos prove the quality of work to your clients.

⏱️

Time Tracking

Compare estimated vs actual hours. Know your real cost per job.

Supervisor Approval

Closeout workflow ensures quality before marking work as done.

⚠️

Overdue Alerts

Red banner alerts when work orders pass their due date.

🏢

Client Requests

Clients can submit service requests directly through their portal.

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