Privacy Policy

1. Introduction

Oasis Total Solutions ("OTS," "we," "us," or "our") operates the oasists.com platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, phone number, company name, and role within your organization.

2.2 Employee Data

As part of the Service, your organization may input employee information including names, employee IDs, PINs (stored as hashed values), hire dates, assigned sites, and contact details.

2.3 Operational Data

We collect data generated through your use of the Service, including shift check-in/check-out records, GPS coordinates at time of check-in/check-out, inspection scores and checklist data, work order details, supply requests, photos uploaded through the platform, and issue reports.

2.4 GPS Location Data

When employees use the check-in/check-out feature, we collect GPS coordinates from their device. This data is used solely for shift verification and is only collected at the moment of check-in or check-out, not continuously.

2.5 Usage Data

We automatically collect information about how you access and use the Service, including browser type, device information, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process shift tracking, inspections, work orders, and supply management
• Generate reports, invoices, and proposals
• Send transactional emails (notifications, reminders, reports)
• Provide customer support
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party services that help us operate (hosting, email delivery, payment processing). These providers are bound by data protection agreements.
• Within Your Organization: Data is shared between users within the same organization based on their role and permissions (e.g., supervisors can see employee timesheets).
• Client Portal: If your organization enables the client portal, certain operational data (inspection scores, work order status, issue reports) is visible to your clients.
• Legal Requirements: We may disclose data if required by law, regulation, legal process, or governmental request.

5. Data Security

We implement industry-standard security measures to protect your data:

• All data is transmitted over HTTPS with TLS encryption
• Passwords and PINs are hashed using bcrypt before storage
• Row-Level Security (RLS) ensures data isolation between organizations
• Database backups are performed daily
• Access to production systems is restricted and logged

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to certain data processing activities

To exercise these rights, contact us at info@oasiscleaning.us.

8. Cookies

We use essential cookies to maintain your session and remember your authentication state. We do not use advertising or tracking cookies. Analytics, if enabled, use anonymized data only.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: